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eCRM - Helpdesk Application
[ Key Features ] [ System Requirement ] [ Buy Now ]

eCRM, WEB BASED & LOW COST best selling product, help businesses and organizations to maintain, track and improve:

• customer service desk operation
• and optimize helpdesk staffing levels.

Most company(s) likes to automate customer support request logging to a cost effective, reliable & efficient products. They would like to replace paper or spreadsheet based support logging or software that is no longer adequate for current needs.
In these circumstances, ShanzSoft came up with eCRM-helpdesk application that not only automates helpdesk but also replaces existing inadequate software.

eCRM - helpdesk application helps business(s) and organization(s) to manage & track:

    •  customer information
    •  customer purchases (service or product) including contract & warranty validity information
    •  trouble tickets
    •  on-demand service request
    •  new requirement
    •  content management (quotation, invoices & etc)
    •  knowledge base
    •  reporting (export to MS Excel)

eCRM - HelpDesk Application

eCRM incorporates customer relationship management (CRM) functionality. This ability allows you to create customer accounts and associate trouble tickets with a particular customer. Reports itemizing the trouble tickets associated with any given customer can then be easily generated..

Each time you interact with a customer, a communication history can be created describing the interaction. This customer history is then referenced any time you or any of your employees interact with a customer, thus enabling any customer service representative the ability to service any customer.

Key Features:

    •  self-service portal
    •  customizable fields
    •  e-mail notification
    •  standard reports
    •  on screen help  [ Screen-Snap 1 - Screen-Snap 2 ]
    •  custom reports
    •  export reports to MS Excel   [ Screen-Snap ]
    •  performance reports
    •  customer records
    •  modification history   [ Screen-Snap 1 - Screen-Snap 2 ]
    •  attachments under authenticated attachment types   [ Screen-Snap ]
    •  Search Ticket
    •  Search Customer
    •  Search Attachment
    •  Manage trouble tickets   [ Screen-Snap 1 - Screen-Snap 2 - Screen-Snap 3]
    •  customer contacts
    •  user defined FAQ   [ Screen-Snap ]
    •  individual assignment
    •  my alert messages window  [ Screen-Snap ]
    •  bookmark tickets   [ Screen-Snap ]
    •  MIS reporting   [ Screen-Snap ]

System requirement:

    •  Server Machine (Application Hosting System)
    •  Minimum Pentium 4 machine with 512 MB RAM.
    •  initially 4GB HardDisk space required.
    •  Windows 2000/2003 operation system with IIS.
    •  Microsoft Office Web Component (usually shipped with MS OFFICE for FREE)

    •  EndUser Machine
    •  Netscape 6.2 or greater or
    •  Internet Explorer 5.5 or greater
    •  Opera 8 or greater
    •  Mozilla firefox 1.0 or greater

Buy Now:

ShanzSoft.com offers following packages:

Package A - Buy Product:

    •  The open-source eCRM product,
    •  Free first Software Installation & configuration,
    •  Support first month, same day FREE on-site support.

For further details: Kindly [ contact us ].